What is Zivame Returns and Exchange Policy for in Store & Online?

In today’s post, we are going to share the complete detail about Zivame Returns and Exchange Policy for Store & Online shoppers. In our previous post, we shared the Zudio return and exchange policy, which helped the readers thus our prime readers requested us to write a Zivame return policy review or share the complete return policy of Zivame.

In this post, we will share how to return Zivame products in-store and online as well. A few of the new users who were not sure about the sizes of products they were planning to buy were worried and were asking can we return products on Zivame. The answer is Yes! one can easily exchange or return the products purchased from Zivame online or from nearby stores as per the Zivame exchange policy.

Does Zivame have Return and Exchange Policy?

Yes! Zivame have one of the best customer-friendly return policy. Here we are going to share the complete point-wise detail, it will help you to understand how to return on Zivame online or in-store.

Read all the terms and conditions to know how to return products in Zivame.

Zivame returns are made very simple for its customers, without hesitation, one can do online or offline shopping. No need to worry about sizes. Let’s see what is Zivame’s return policy. The below-mentioned policy is applicable to the merchandise mentioned here.

  1. Women’s Intimate Wear including Bras – ( Refer to the below policies if you are looking for a Zivame bra return policy.)
  2. Panties
  3. Sleepwear
  4. Activewear
  5. Shapewear
  6. Other merchandise includes Beauty, Jewellery & Accessories.

For the best customer experience Zivame offer a hassle-free in returning the Product that you have ordered. The cancellation, return and refund policy are made very clear and simple for in accepting Product cancellation, return and refund by the Zivame.

Terms and Conditions for Return, Refund and Cancellation Products orders at Zivame.

  1. Cancellation of Order fully or partially for products can be done before processing of invoice.
  2. Order can not be cancelled once the invoice is generated.
  3. If you want to cancel the products in an order or want to cancel the full order, you can do so before invoicing. Refering the unique tracking identity number.
  4. You should send the mail to customercare@zivame.com requesting the cancellation of the order.
  5. If you are not in position to send the mail you can call at 08214232000 and request the cancellation or for refund.
  6. If the invoice is not generated before your request, Zivame will cancel your order and inform you via SMS and mail, the company will initiate the refund for the Products within 15 days (fifteen working days excluding holidays or weekend ) from the receipt of the cancellation request.

How I will get Refund from Zivame after Cancellation?

Hope its clear from above points how to how to get refund from Zivame? Please note no Cash Refund will be done. Amount will be refunded in Zcoins account which you can use to buy other products from Zivame on your next shopping.

That’s all about the Cancellation before the item is invoiced. If the products has been delivered and now you want to return the products or product then what are the terms and conditions please read the Zivame Return Policy below.

Zivame Return Policy

Customers can Return the Zivame products or product as per below terms and conditions.

  1. If the Maximum Retail Price (MRP) of the product you want to return is more than 200Rs.
  2. Please note Zivame Return is available in selected areas, you can check the same for your area using the pincode.

You can initiate the return at Zivame if and only if.

  1. Product is damaged.
  2. Shipping packet and products are found in damage condition together.
  3. Product is defective and can not be used.
  4. If you found that the product is of poor quality.
  5. If the parts or a part of the product / acessories is missing.
  6. Mismatch delivery.

In above mentioned conditions you should request for the return within 15 days from the date on which you got the delivery.

Zivame Returns and Exchange Policy important points

  1. Products should be unused
  2. Products should be in orignal condition.
  3. You should keep the orignal invoice or bill along with the product.
  4. Outer box of the product should be on as is basis you got the delivery.
  5. Dont remove MRP tags
  6. Keep user manual if any
  7. Warranty card should be in the packing if it comes along with the products during delivery.

You can return or request for the exchange to Zivame if you follow the above points the return and exchange will be hasell free.

If I want to Return or exchange the products purchase from Zivame, who will pick the item?

Here we will share Zivame return address with you. Please note Zivame offer Pick up and Self Ship Option for return and exchange of online purchase, for instore you can visit the nearest store.

In most of the location free pick up service is provided by the company. When you process for the pick up request you will see the option there. In case there is no pick up service available at your location you can self-ship the Product to Zivame. You will get the 100 Zcoins in your account as a self ship charges.

Zivame return address

Reliance Retail Limited
3rd Floor, Court House,
Lokmanya Tilak Marg
Dhobi Talao, Mumbai
Pincode - 400 002

What is the Zivame customer care timings?

Please note the general working hour of the customer care department is from 9:00Am to 8:00Pm

Does Zivame refund money?

You can return , exchange and request for refund , but Zivame refund only in Zcoins account, no cash refund is provided by the company.

Who owned Zivame?

Reliance Retail Ltd owned the Zivame.

We have covered all the points on Zivame Returns and Exchange Policy for in Store & Online, Still you have a question please feel free to write us.

Disclaimer: Return, refund or cancellation of an order for Products on the Zivame in Store or online May change as per company policies and Terms and conditions. Its always better to read the exchange refund policies and terms and conditions and understand the same before doing the shopping.